Shipping & Returns

We ship to addresses in the United States and Canada only. Orders with a shipping address in any other country cannot be placed.

Please check your shipping address carefully at checkout. We ship to the address you enter, and we are not responsible for orders delivered to an address that was entered incorrectly. If you notice a mistake, email us right away at hello@popncheer.com — we can usually correct it if the order has not yet shipped.

Every label is printed to order. Our print shop runs seven days a week: orders placed before 3 PM Eastern Time are printed and processed the same day, and orders placed after 3 PM Eastern Time are printed the next day.

USPS collects parcels Monday through Saturday. An order printed on a Sunday is handed to USPS the following Monday. Once your order ships, we email you a tracking number.

United States

US orders ship with USPS Ground Advantage, which delivers in 2–5 business days once USPS has the parcel. USPS delivers Monday through Saturday.

Need it sooner? Choose USPS Priority Mail at checkout, which delivers in 1–3 business days once USPS has the parcel.

The delivery estimate on each product page counts the cutoff, our production day, and USPS pickup days for you, for both standard and expedited shipping. To keep that promise conservative, it adds a day to each window — 2–6 business days after your order ships for standard shipping.

Canada

Canadian orders ship with USPS international service and are delivered by Canada Post. Transit to Canada is typically 7–14 business days after the order ships, and parcels can be held longer while they clear customs.

Delays

Delivery dates are estimates, not guarantees. Federal holidays, severe weather, and the busy holiday season can add time once a parcel is with the carrier. If your event date is close, order early or email us before you order and we’ll tell you what to expect.

• United States, standard: $4.99, free on orders over $35.
• United States, expedited: $11.99 on every order.
• Canada: flat-rate shipping of $14.99 USD on every order.

Your shipping options and the final shipping cost are always shown at checkout before you pay.

All prices, including for Canadian orders, are in US dollars. If you pay with a card issued outside the United States, your bank converts the charge and may add a foreign transaction fee.

Canadian orders may be charged import duties, taxes, or brokerage fees on arrival. These are set by Canadian authorities, are not included in our prices or shipping charges, and are the responsibility of the recipient.

Every order ships with tracking. If your tracking has not updated for several days, or it shows your parcel as delivered but you can’t find it, check with neighbors and your local post office first, then email us with your order number and we’ll help you open a claim with USPS.

If your labels arrive damaged, email us a photo of the labels and the packaging within 30 days of delivery and we’ll reprint them.

Your order contains your custom printed labels. Bottles, alcohol, mints, cigars, and other items shown in our photos are not included.

Because every label is personalized and printed to order, our labels are not eligible for standard returns. Please review your preview carefully before ordering — we print exactly what you approve, including spelling, names, and dates.

We will refund or reprint your order when:

• we made a printing or production error, or
• the item you received is significantly different from its description.

Approved refunds are issued to your original payment method.

You can request an exchange within 30 days of receiving your order. You don’t need to send the original labels back.

If the exchange is because of our error, the replacement and its shipping are free. For exchanges unrelated to our error, you cover the cost of the replacement’s shipping.

For any shipping, return, or exchange request, email us with your order number, a short description of the issue, and a photo if something is wrong with your labels. We’ll reply with the next steps.